How do I contact your customer service department?

You can contact our customer service department directly using any of the following methods: Send an email to Call (513) 940-0100. Send snail mail to: Healthy Steed Attn: Customer Service 259 Northland Blvd. Suite F Cincinnati, OH 45246 Requests...

What’s the expectation regarding returning contact inquiries?

Our goal is return emails and phone calls within 2 working days, most times you’ll hear from us the same or the next day. Healthy Steed currently consists of a handful of dedicated part-time people dedicated to sharing the benefits of Equinell™ Hoof and Mane...

How do I return a product for a refund?

If you’re not 100% satisfied after using the entire bottle of any Equinell™ product we’ll refund the cost of the product, no questions asked. Follow these instructions for a full refund of the product purchase price: You’ve reviewed the application instructions...

Which products are guaranteed?

The Healthy Steed Empty Bottle Guarantee includes Equinell™ Hoof and Mane Oil, Equinell™ Shampoo and Cool Spot for Dogs™. See our Return Policy for full details. Your steed will be happy you tried Equinell™ – We GUARANTEE IT.

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