If you’re not 100% satisfied after using the entire bottle of any Equinell™ product we’ll refund the cost of the product, no questions asked. Follow these instructions for a full refund of the product purchase price:
- You’ve reviewed the application instructions and our Frequently Asked Questions to confirm the product has been applied as suggested.
- You’ve submitted a customer service inquiry via the Contact Us page or called our Customer Service line to discuss how to improve your results.
- Login to your account via the My Account link in the top menu and print the Order containing the product to be returned and refunded.
- Close the twist top and seal the cap on the product as appropriate.
- Place the product in a sealed plastic storage bag.
- Include the product and a copy of your order confirmation email in your shipping container (client responsible for shipping charges). We suggest using a box similar to the one in which your product was received.
- Mail the package to:
259 Northland Blvd.
Cincinnati, OH 45246
When we receive and process your return we’ll issue a refund using the method in which we received payment for the order. That’s our Empty Bottle GUARANTEE, making your 1st use of our products a “No-Brainer”!
P.S. Please let us know if there’s something we can do to make things right by completing the Contact Us form and sharing the details of your situation.